Once you have submitted your cart order, the order request will be confirmed via email within 24-48 hours. Payment instructions will be included in the email, together with delivery time of your product. You will be kept informed of all updates to ensure complete satisfaction of your purchase experience.
We now accept PayNOW (please request after order confirmation on manual payment), credit cards and PayPal.
Austorie is an online store with a personal touch. Please feel free to send us a message and we will try our best to accommodate.
Terms and Conditions:
By placing an order you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price.
Dispatch times may vary according to availability and any guarantees or representations made as to delivery times are subjected to any delays resulting from postal delays or force majeure for which we will not be responsible. Our products are handmade, which makes them limited in stock but best in quality. There may be delays in delivery of the products and we will inform accordingly.
Delivery is FREE OF CHARGE for local Singapore addressees. Please provide clear postal information.
Images are estimate of the products and tones of colors may vary. AUSTORIE retains the right to refuse any request made by you, and AUSTORIE reserves the right to reject your order at its sole discretion.
If your order is accepted, we will inform by email the payment terms, delivery time and tracking information where available. Cash on delivery is not recommended and when required, Internet Bank Transfer will precede.
When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorised user of the Paypal information, credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods.
a. Our Contract
i. When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order. This email is an acknowledgement and will not constitute acceptance of your order. A contract between AUSTORIE for the purchase of the goods will not be formed until your payment has been approved and we have received the required payment for the goods.
b. Pricing and Availability
i. We try our best to provide updated, accurate details, descriptions and prices which appear on this Website, however errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund. Where applicable, prices are inclusive of GST.
ii.The Service may contain typographical errors or other errors or inaccuracies and may not be complete or current. We therefore reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice. We reserve the right to refuse to fill any orders that you may place based on information on the Service that may contain errors or inaccuracies, including, without limitation, errors, inaccuracies or out-of-date information regarding pricing, shipping, payment terms, or return policies.
i. Upon receiving your order, we carry out a standard pre-authorisation check on your payment card to ensure there are sufficient funds to fulfil the transaction. Goods will not be dispatched until this pre-authorisation check has been completed. Your account will be debited once the order has been accepted.
d. Return Policy
AUSTORIE will accept a 1-to-1 exchange of footwear within 7 days of receipt of the goods due to size mismatch. No refunds will be entertained. The availability of sizes and goods are subjected to stock availability.
By using this Website, you consent to the processing described therein and you warrant that all data provided by you is accurate and up to date. You are responsible for maintaining and promptly updating account information for accuracy and completeness. Your data submission is purely for our direct marketing purposes. We do not sell, trade or otherwise transfer to unaffiliated third parties your Personal Information for their direct marketing purposes or otherwise. The term “unaffiliated third parties” does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or providing service to you. It is our practice to obligate all unaffiliated third parties to keep your Personal Information confidential and not to disclose it to anyone else. Your privacy is the utmost importance to us.
Disclaimer of Liability
The material displayed on this Website is provided without any guarantees, conditions or warranties as to its accuracy. Unless expressly stated to the contrary to the fullest extent permitted by law, AUSTORIE, its content providers and advertisers hereby expressly exclude all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity and shall not be liable for any damages whatsoever, including but without limitation to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance or failures of this Website or the Linked Sites and any materials posted thereon, irrespective of whether such damages were foreseeable or arise in contract, tort, equity, restitution, by statute, at common law or otherwise. This does not affect AUSTORIE’s liability for death or personal injury arising from its negligence, nor for fraudulent misrepresentation, misrepresentation as to a fundamental matter or any other liability which cannot be excluded or limited under applicable law.
Disclaimer as to ownership of trade marks, images of personalities and third party copyright
Except where expressly stated to the contrary all persons (including their names and images), third party trade marks and images of third party products, services and/or locations featured on this Website are in no way associated, linked or affiliated with AUSTORIE and you should not rely on the existence of such a connection or affiliation. Any trade marks/names featured on this Website are owned by the respective trade mark owners. Where a trade mark or brand name is referred to it is used solely to describe or identify the products and services and is in no way an assertion that such products or services are endorsed by or connected to AUSTORIE.